"Congress has dealt with the Information Age mostly by ignoring it. Email, however, has proved particularly invasive. According to a Congress Online Project report authored by the Congressional Management Foundation and George Washington University, 80 million messages per year clog congressional servers, slowing message delivery to hours or days. Meantime, skeleton "liaison" crews read a fraction of constituent messages, folding paper and licking stamps to send snail mail replies. Many officials fear that if they respond electronically, more email will come. The report urges Member Offices to take advantage of systems like EchoMail, which is already in place."
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