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"The next generation has different values and communicates in a very modern way. What you have is a new kind of intimacy that's really a paradox--people all over the world are more in touch than ever, but they're doing it one-to-one with E-Mail and over the Internet."
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Calvin Klein
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"I will rate your customer service at A++. This is not just a quote, this is a fact."
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Chad McDaniel
McDaniel's Executive Recruiters
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"We use EchoMail to reduce customer-service costs. As new questions arise, B3 trains EchoMail just as it would an employee. We had more inconsistency with our live service reps. In our tests, EchoMail answered as much as 95% of all E-Mails correctly."
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B3 Corp
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Mass High Tech
"Dr. E-Mail, aka V.A. Shiva, is a technologist, and that seems to be the reason his company, EchoMail, is surviving today in the CRM (customer relationship management) space. His product actually works."
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| Mass High Tech |
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"EchoMail Can Sort, Answer Deluge of E-Mails. The company's program is designed to improve corporate responsiveness to E-Mail by automating the processing."
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| Wall Street Journal |
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"Thank you very much for the generous support EchoMail has recently shown to our chapter of the American Red Cross.
By becoming a sponsor of the 10th Annual Red Cross Gala, EchoMail became a significant part in helping us raise the funds necessary to provide food, shelter, clothing and emotional support to victims of disaster."
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Kevin Sullivan
CEO
American Red Cross of Central New Jersey. |
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"Thanks for all your help. You've set the new gold standard in customer service."
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Matthew Childs
Director of Interactive Services
GSDM |
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"EchoMail has been Highly Responsive to our needs and Provides extremely Reliable service."
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Dave Washburn
FLW Outdoors |
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"Some companies come storming into the business arena making a big stir, only to disappear in a puff of smoke. Other companies, like EchoMail Inc., founded by V.A. Shiva in 1995, build their technology 'slowly and methodically' making sure their products can deliver on its promises."
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Richard Springer
India West |
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"Most E-Mails from constituents still get a glance from staffers, but that's not going to
last for long. EchoMail is good enough to categorize most E-Mails and send appropriate responses."
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Sen. William Frist,
Tennessee Republican and
technology enthusiast. |
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"Your team has been most responsive to our needs, you are an excellent service provider."
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Dana Springfield
Yankee Candle |
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“EchoMail provides excellent support, a great product, and they developed custom functionality based around my business. Their focus on me, the customer, is what made our partnership so successful. We can now do more with less!”
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Daniel Fink
Group Marketing Director
Money-Media
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"EchoMail® has been a great tool for our organization. It has greatly facilitated the planning, implementation and precision of our marketing programs, resulting in a more efficient deployment of staff time and resources."
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| Internet Commerce Expo |
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"EchoMail's technology and industry leadership position them well to define the e-customer relationship market. The company's business solutions give us the ability to help our business clients leverage the Internet to deliver optimum customer service."
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| Gateway |
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"As of April 2007, the Hilton chain has 229 branded hotels across the world and has partnerships with many airlines and car rental companies.
Hilton chose EchoMail in 2007 to enhance the quality of its service through world class customer response management enabled by EchoMail's well researched Customer Care tools. Barry Hoffman is EchoMail's contact at Hilton."
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| Hilton Hotels |
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"Started more than 13 years ago Union Bank of California (UBOC) stands for comprehensive financial solutions for individuals and businesses. I
UBOC selected EchoMail as its strategic communication partner in 2005 Echomail helps UBOC to educate its customers on its financial schemes, future plans and stay in touch with them. Giovanna Minardi is EchoMail's contact person at UBOC."
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"Sands Anderson is one of Virginia's largest law firms today with over 75 attorneys and five offices. Sands Anderson chose EchoMail as its communication partner to help in reaching its newsletters on legal issues that it produced regularly to its client base and stay in touch with them. Russell Lawson is EchoMail's contact at Sands Anderson."
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"M.E.R. is a highly specialized executive search firm. M.E.R. chose EchoMail's well-researched outbound communication to stay in constant touch with its client base and maintain high-level communication updates with its senior contacts. Chad McDaniel is EchoMail's main contact at M.E.R."
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| McDaniel's Executive Recruiters |
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"Everyone that I have had the opportunity to communicate with has provided quality service and assistance! I appreciate the help that I always receive, which in turn, makes my job less complicated."
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Jocelyn Flojo
Wheels Inc |
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| Analysts |
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"Key Issue: Which vendors deliver best-of-breed customer service solutions? EchoMail receives one of the highest ratings."
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| Gartner ERMS Marketscope |
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"EchoMail was the only company to receive an overall 4.9 out of 5.0 in the extensive evaluation."
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| Forrester Research Rated EchoMail the #1 E-Mail Service Provider in the Industry |
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"The EchoMail Digital Refinery enables customers to use E-Mail strategically to improve customer
service, build one-to-one marketing programs and derive business intelligence."
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| Summit Strategies: Anatomies of Profitable Software-as-Services Providers: Secrets for Success |
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"As Summit Strategies adds up the customer wins ....it's become clear that, despite the exaggerated
bumps and grinds, customer adoption of software as services is on the upswing. And, although xSPs
have had to fine-tune offerings and strategies, the fundamental benefits of the model appeal to
many customers."
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| Summit Strategies: Evolution, Not Revolution: The Road to Software as Services |
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"Overflowing consumer inboxes jeopardize email marketing's value. But it's too easy to blame spammers.
Every marketer that sends irrelevant, unwanted messages contributes to the problem."
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| Forrester Brief - E-Mail Marketers Are Fouling Their Own Nest |
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"EchoMail Customer Recognized for Relationship Services for 2nd Consecutive Year. Gomez is the Internet
quality measurement firm for both consumers and e-businesses."
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| Gomez, Inc. Ranks Allstate Number 2 For Overall Performance Two Years Running |
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"EchoMail's sniffer technology determined which recipients should receive HTML-based or text-based
E-Mails. Click-through on the campaign was nearly 10 percent, well above the three percent to four
percent Days Inn received from previous E-Mail campaigns executed in-house. As in most E-Mail
campaigns, almost 65 percent of the click-throughs were received in the first 72 hours of the
campaign."
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| Jupiter: Days Inn Outsources E-Mail Marketing to Extract Greatest Value from House Lists |
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"The attraction of working with an ASP is speed to market and the ability to provide E-Mail
support without investing in IT staff, hardware or software. Using an ASP is a cost-effective
way to provide ERMS functionality."
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| Gartner: E-Mail Response/E-Service: The Transformation Continues |
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"...Email conversations based on customer motivations and buying cycles will make email relevant
and increase its value. Developing these conversations requires a scenario-based approach built
on segmentation and sequencing. As marketers outsource increasingly complex delivery, email
services spending will rise to $6.8 billion by 2006."
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| Forrester Research "Effective Email Marketing" by Shar VanBoskirk with Charlene Li and Jennifer Parr |
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"The beauty of EchoMail Direct is its simplicity. In fewer than 15 steps, EchoMail direct users
can launch an E-Mail marketing campaign."
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| Summit Strategies On the Radar column by Associate Analyst Kate Claus |
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"Like the tortoise, EchoMail has steadily and quietly built its business, capturing a prestigious
list of Fortune 500 clients. In fact, despite the current economic downturn, EchoMail is profitable."
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| Summit Strategies UpFront column by Associate Analyst Kate Claus |
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"EchoMail® provides its customers with a turnkey solution designed to streamline the process of establishing and maintaining productive customer conversations using electronic mail."
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| Patricia Seybold Group |
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"We expect to see companies increasingly rely on E-Mail as a sales, marketing and customer retention tool. These organizations will increasingly respond to inbound E-Mail and create targeted outbound multi-media E-Mail campaigns."
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| Meta Group |
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